Spreker: Diane Chadwick-Jones

Diane is the former Director of Human Performance at BP. Diane is a graduate of Imperial College, London and had an extensive career in BP spanning a number of businesses and functions including Exploration & Production, Refining and Chemicals, working in Belgium, Brazil and Egypt in operations and safety roles. In her positions related to Safety Culture and Human Performance, she was instrumental in the refresh of the BP values, and delivering cultural change to enable safety improvement. This included operationalizing a systems thinking approach by improving the way work is set up to reduce the possibility of mistakes and make work more effective. Diane now focuses on supporting companies in the following areas:

-Safety culture transformation, enabling ground-breaking culture change journeys, including coaching executives in building a strong culture where the workforce feels supported to speak up about safety concerns, and leaders listen to issues and resolve them.

– Human performance thinking, transforming the understanding of incident causation for leaders to see workers as part of a complex system where there is a gap between a work-as-imagined vs work-as-done. This insight enables us to move away from blame when incidents happen and respond supportively to bad news to enable learning about the underlying organizational issues.

– Capability development, building skills in leaders to understand their contributions to the workplace system that the front-line navigates, and the most powerful actions that leaders can take to improve that workplace setup.